On the afternoon of Monday 22nd November, we celebrated the dedication and commitment of our longest serving employees with our first long-standing staff awards ceremony at the Lodore Falls Hotel & Spa.
The event marked the achievements of 37 cherished staff members who have been with the company for 10 years or more, with a combined total of 664 years of service.
Loyal employees were treated to a Christmas afternoon tea which was followed by an awards ceremony which included all guests being bestowed a multitude of gifts as a thank you for their dedicated service.
Staff from housekeeping to the kitchen, accounts to marketing and management to weddings all attended the event, which included a handful of employees from each of our 6 hotels plus some staff from head office too.
“We’ve been thinking about holding long service awards for a while now to show our appreciation for the loyalty of the staff and, after the challenges of the past 18 months due the pandemic, we felt now was the right time to celebrate something positive. Our team is crucial to our business. They help to shape the business with their in-depth understanding of how it works and are key to our continued success.
It’s important to us that people are happy in their roles and our internal promotion structure ensures that they can start at an entry level and work their way up to management, which is the case with many of the long serving members of our team. As a family business, we spend a lot of time in the hotels so we get to know our staff. We also encourage our general managers to look after their teams as if they were family, which makes them feel part of something special.
We hope to celebrate many more years of long service in the future.” – Dani Hope, director of Lake District Hotels
Lake District Hotels employs a total of 330 people who are based across our 6 venues including the Inn on the Square, the Kings Arms Hotel and the Skiddaw Hotel in Keswick town centre; the Borrowdale Hotel in Borrowdale; the Inn on the Lake at Glenridding, and the Lodore Falls Hotel & Spa. We also have a range of roles in our Central Reservations Office.
As well as enjoying afternoon tea, guests at the ceremony were presented with a goodie bag including a silver-plated personalised photo frame to display a professional photo taken on the day. They also received one or two days of extra annual leave (depending on length of service), an overnight stay with dinner for two in one of the hotels and a thank you card from company Directors, Charles, Kit and Dani who all attended the event.
The group’s longest serving employee Cath Serginson, who works at the Borrowdale Hotel and has been with us for nearly 45 years and she rightfully received several rounds of applause during her presentation.
“It’s all about the people, and building relationships with your team and with the guests. We have regulars at the Skiddaw Hotel who will pop into the hotel a couple of times a week which adds to the feeling that we’re part of the community. I enjoy seeing them and meeting new people who visit the hotel.” – Neels Ferreira
Jo Kearney, 43, who has worked for Lake District Hotels for 21 years, has been based in central reservations for the past six years. She began her career at the former Queens Hotel in Keswick (now Inn on the Square) and was a Duty Manager before moving to her current role where she deals with enquiries from the public and takes bookings for all the hotels.
“My role has changed over the years to allow me to work around childcare, while still doing a job I love. I’m part of a great team, and love the variety of the job.” – Jo Kearney
Thomas Batty, 27, was still at school when he started waiting tables for Lake District Hotels, and was Assistant General Manager at Inn on the Lake by the time he was 23.
“I love interacting with people, and the event side of the industry such as organising weddings. I’ve done leadership and management training through Lake District Hotels, which allowed me to further my career. Being part of the team at Inn on the Lake is also being part of a community, both as part of the team at the hotel, and within the village of Glenridding.” – Thomas Batty
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