We would like to welcome and introduce Davina Hassell, our new Spa Manager at The Falls Spa, which is due to open in Autumn 2018. Originally from Widnes, Davina has had the fortune of working in spas all over the world, from Dubai, Qatar and India, to name a few. Now positioned at the Lodore Falls Hotel & Spa, we’ve asked Davina what she enjoys about working in a spa, why she decided to take up this new role and what’s she’s looking for when it comes to recruiting a team of Spa therapists. Read on to hear more.
Why did you want to do this job?
Who wouldn’t want to manage a brand-new luxury Spa in the beautiful Lake District? I’m excited to start from scratch and put my own mark on it, it’s very refreshing, and different than going into an already established Spa. Also, have you seen the views from my office? The spa, the outside hydrotherapy pool and hot tub offer the best lake and mountain views that I have experienced anywhere in the world, with prize winning opportunities for fabulous selfies. Imagine relaxing with a glass of champagne in hand whilst gazing out to that view? It’s simply heavenly.
I have been brought on board early to help with the opening of the spa, there’s lots to do from recruiting staff, software installation, staff training, on top of this there is all the ordering of equipment, uniforms, products and linen, ensuring everything is ready on time. The spa will include 5 treatment rooms, a 4-person rasul, champagne & deli bar which will serve light refreshments, and a thermal suite comprising of a laconium, aroma steam room, herbal sauna, salt steam room, ice fountain, drench showers and heated relaxation loungers.
The outside 16 metre hydrotherapy pool, which will be one of the biggest in the country includes 3 water cannons, 8 air massage loungers, 8 massage seats, 1 volcano pad and 3 body jets stations, finishing with a 65 m2 infinity hot tub! To complete the outside experience, there will be a glass-fronted Finnish sauna and open-air cold drench bucket and hot shower for a full water and heat experience. So it’s all very exciting.
What qualifications or experience do you look for in your staff?
When I started out there were no fancy spa management courses, I gained my NVQ level 3 and worked my way up to where I am today. Although NVQ level 3 or equivalent is required for a therapist job, what I’m really looking for is someone with the right people skills and experience to work in a spa. What I look for in my therapists is a good attitude, a passion for the industry and experience. Everything else is trainable, to me it’s all about how someone nurtures and looks after our guests.
What do you like most about the job?
Working in spas is a very rewarding role, you get to meet so many people, in a nice environment, who are excited to be pampered. It’s all about giving them an experience that they’ll never forget, their appreciation and hearing their feedback is all the reward that you need.
What do you like least?
I can’t say that I dislike any part of my job, I chose this career path as I love it, I love the variety that comes with it and that no two days are ever the same. Life is far too short and I believe that if you’re not happy then you need to do something about it.
Any advice for people wanting to get into your profession?
Today, being a beauty therapist is a popular career choice and it’s flexible as there are so many avenues that you can go into, from beauty, holistic, teaching to spa management. One bit of advice is that you need to be able to read your customers, the customer is key and if you can look after them and deliver a good service, everyone will be happy.
You can visit the swankiest spa in the world but if the service is not first class it can ruin the whole experience.
Looking to recruit…
We are looking to recruit a team of therapists for our new Spa, if you are an exceptional Therapist looking for a new challenge send your CV to Davina Hassell, Spa Manager at Spa.Manager@lakedistricthotels.net