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Covid-19 Safety
Latest Update – 24th November 2020
OUR DOORS WILL REOPEN FROM 10AM THURSDAY 3RD DECEMBER
We are delighted that we are able to reopen and welcome our valued guests back through our doors. Although things are a little different, we are confident you will feel safe and relaxed when you visit one of our hotels. Our employees have gone the extra mile to ensure that the safety and welfare of our guests is paramount as we continue to follow and apply the government guidelines with great care, going above and beyond where possible.
The feedback we have had from our guests regarding our covid procedures has been overwhelmingly positive, and you can find out how our guests felt when they visited our hotels by reading their testimonials below.
We look forward to welcoming you to one of our hotels soon.
Best wishes,
The Graves & Hope families
Please note: all Covid-19 policies are based on current UK government guidelines and are being constantly reviewed based on the latest advice. With that in mind, some of the information you receive at the time of booking may be out of date by the time you stay at the hotel. Please check back on our Covid-19 update page for the latest information for Lake District Hotels. The Loft nightclub, Casa’s Sports Bar and LB’s Pizza House remain closed for the time being.
Be sure to follow us on social media for the latest update
The feedback we have had from our guests regarding our covid procedures has been overwhelmingly positive
Across our 6 Lake District Hotels we are committed to delivering a clean and safe environment and have created a 16-step safety and hygiene protocol to ensure our hotels are as clean and safe as possible. New cleaning and disinfection procedures, including the use of ozone generating machines*, increased attention to cleaning in communal spaces, protective equipment, and updated training for team members are included in the new steps. These steps describe specific processes and measures that are designed to make you feel confident when you visit our hotels.
To learn more, watch our video here and read our 16-steps below:
We are implementing social distancing measures throughout the hotel.
We are increasing cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items. Ozone generators will be used in public areas overnight.
We are ventilating public areas as much as possible to allow increased air circulation.
We are installing alcohol-based hand sanitising units in all public areas.
We are installing protective screens in close contact areas.
We are providing clean and disinfected key cards and keys upon check-in, along with a pack of useful information. Reduce time checking-in at reception.
We are providing an express check-out process to minimise contact with team members
We are only accepting cards. No cash please.
We are deep cleaning after every stay including use of Ozone generating machine. Doors will be sealed with a sticker after it has been cleaned in preparation for the next arrival.
We are washing all linens at a temperature above 60°C for optimal disinfection.
We are introducing a number of safety procedures in the Falls Spa. Find out more
We are spacing tables apart to provide social distancing, table service only, regular cleaning and overnight sanitising using ozone generating machines. No breakfast buffets.
We are adhering to the strict safety procedures while serving all food and beverages.
We are providing team members with comprehensive hygiene and prevention training programme.
We are administering temperature checks for team members, when legally permitted or required.
We are providing team members with personal protective equipment.
Inline with many Hotels across the U.K. that already use Ozone generating machines, we have decided to adopt their use as part of our ongoing commitment to our Guests, to ensure we are as hygienic and safe as possible.
We have worked closely with the suppliers to ensure that the Operation and safe use is in line with manufacturer guidelines and a full risk assessment has been completed.
Dedicated members of our housekeeping team will be fully trained in how to safely operate the machines, ensuring that they are only operated when it is safe to do so. Signage will be in place to notify others of when the machines are in use.
Ozone generators provide an efficient natural air cleaning, odour neutralizing and sterilizing system with automatic, rapid conversion of ozone residue to oxygen.
If your stay requires full payment at time of booking it will be non-refundable. However, if you wish to cancel your stay more than 48 hours before arrival, your pre-payment can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be transferred to another date.
If your stay requires a deposit, this will be non-refundable deposit and taken at the time of booking. However, if you wish to cancel your stay more than 48 hours before arrival, your deposit can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be transferred to another date.
If you wish to cancel your stay more than 48 hours before arrival, your deposit or pre-payment can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be refunded or transferred to another date.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified; or make alternative arrangements with Lake District Hotels; or cancel your reservation and receive a full refund of any monies which you have paid to Lake District Hotels in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons/parties in connection with your reservation)..
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking. We recommend you purchase travel insurance.
Any gift vouchers that are due to expire before 30th September 2020 will automatically be extended until 31st March 2021. You do not need to contact us to check this. Any vouchers for The Falls Spa will be extended accordingly to when we can once again take spa/pamper days.
