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Covid-19 Safety
All six of our hotels are now open. Accommodation bookings can be made online and via our reservations line 0800 840 1240. For table reservations please contact the hotel reception – phone numbers can be found here.
Please note: all Covid-19 policies are based on current UK government guidelines and are being constantly reviewed based on the latest advice. With that in mind, some of the information you receive at the time of booking may be out of date by the time you stay at the hotel. Please check back on our Covid-19 update page for the latest information for Lake District Hotels. The Loft nightclub, Casa’s Sports Bar and LB’s Pizza House remain closed for the time being.
Across our 6 Lake District Hotels we are committed to delivering a clean and safe environment and have created a 16-step safety and hygiene protocol to ensure our hotels are as clean and safe as possible. New cleaning and disinfection procedures, including the use of ozone generating machines*, increased attention to cleaning in communal spaces, protective equipment, and updated training for team members are included in the new steps. These steps describe specific processes and measures that are designed to make you feel confident when you visit our hotels.
To learn more, watch our video here and read our 16-steps below:
We are implementing social distancing measures throughout the hotel.
We are increasing cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items. Ozone generators will be used in public areas overnight.
We are ventilating public areas as much as possible to allow increased air circulation.
We are installing alcohol-based hand sanitising units in all public areas.
We are installing protective screens in close contact areas.
We are providing clean and disinfected key cards and keys upon check-in, along with a pack of useful information. Reduce time checking-in at reception.
We are providing an express check-out process to minimise contact with team members
We are only accepting cards. No cash please.
We are deep cleaning after every stay including use of Ozone generating machine. Doors will be sealed with a sticker after it has been cleaned in preparation for the next arrival.
We are washing all linens at a temperature above 60°C for optimal disinfection.
We are introducing a number of safety procedures in the Falls Spa. Find out more
We are spacing tables apart to provide social distancing, table service only, regular cleaning and overnight sanitising using ozone generating machines. No breakfast buffets.
We are adhering to the strict safety procedures while serving all food and beverages.
We are providing team members with comprehensive hygiene and prevention training programme.
We are administering temperature checks for team members, when legally permitted or required.
We are providing team members with personal protective equipment.
Inline with many Hotels across the U.K. that already use Ozone generating machines, we have decided to adopt their use as part of our ongoing commitment to our Guests, to ensure we are as hygienic and safe as possible.
We have worked closely with the suppliers to ensure that the Operation and safe use is in line with manufacturer guidelines and a full risk assessment has been completed.
Dedicated members of our housekeeping team will be fully trained in how to safely operate the machines, ensuring that they are only operated when it is safe to do so. Signage will be in place to notify others of when the machines are in use.
Ozone generators provide an efficient natural air cleaning, odour neutralizing and sterilizing system with automatic, rapid conversion of ozone residue to oxygen.
