Latest Update – 5th October 2020
Thank you for stopping by our website and for taking the time to find out what we are doing to keep our guests safe during these tricky times.
We are delighted that we’ve been able to reopen and welcome our valued guests back through our doors. Although things are a little different, we are confident you will feel safe and relaxed when you visit one of our hotels. Our employees have gone the extra mile to ensure that the safety and welfare of our guests is paramount as we continue to follow and apply the government guidelines with great care, going above and beyond where possible.
The feedback we have had from our guests regarding our covid procedures has been overwhelmingly positive, and you can find out how our guests felt when they visited our hotels by reading their testimonials here.
We look forward to welcoming you to one of our hotels soon.
The Graves & Hope families
Please note: all Covid-19 policies are based on current UK government guidelines and are being constantly reviewed based on the latest advice. With that in mind, some of the information you receive at the time of booking may be out of date by the time you stay at the hotel. Please check back on our Covid-19 update page for the latest information for Lake District Hotels. The Loft nightclub, Casa’s Sports Bar and LB’s Pizza House remain closed for the time being.
Our restaurants and bars will be closing at 10pm every night of the week. We kindly ask non-residents to make their way home at this point. Residents who are staying in the hotel are welcome to finish their drinks in our lounge areas or you may like to arrange for a drink to be brought up to your room.
Every guest who enters our establishments are required to wear a face covering (this does not include face visors). Our staff have been wearing face masks since we reopened and will continue to do so.
Groups of maximum six people can meet together in any of our establishments. This can be from the same or multiple households.
e will continue to provide table service in all our bars and lounges, just as we have since we reopened in July. Please let our host seat you so that the teams know to come and take an order.
You will find the NHS Test & Trace poster at the entrances to all our establishments. If you have NHS app downloaded on your smart phone then you can scan the QR code to check-in. If you don’t have the app, then a member of our team will take the full name and phone number plus number of people in the party from the lead guest in your party.
The feedback we have had from our guests regarding our covid procedures has been overwhelmingly positive
"The staff are phenomenal nothing is too much trouble. The food is delicious and the setting and spa are perfect. Felt really safe there as hand gel is everywhere and staff all had masks on"
"Staff were so friendly and helpful, our room looked as if it had recently been refurbished and staff sanitised each room before arrival, so felt very confident of cleanliness in this current covid crisis, very good indeed"
"The restrictions due to covid were well managed and the hotel was immaculately clean with touch points being attended to regularly"
Katrina N, Tripadvisor
“We have just had a wonderful four day stay, this was our first since the outbreak of COVID
and I have to say we felt perfectly safe”
Margaret R, Tripadvisor
"“The hotel has all the proper guidelines in place for COVID and feels very safe and secure but maintains the lovely feel of a home from home”"
"“Just back from a fantastic two night stay. Felt very safe, excellent procedures put in place"
“Despite the difficult situation with COVID-19, the hotel staff went above and beyond to make it feel safe. There was hand sanitiser throughout all of the communal areas, and the staff were all masked.”
“The measures taken to social distance and protect against COVID-19 were impressive. I would recommend as good value for money and would go back again.
Ken L, Tripadvisor
“Staff members wore face masks, we were able to safely socially distance within the hotel, tables/seating in the restaurant were all socially distanced. Guests booked tables at specific times. I thought that was all done really well.”
“There are friendly and clear instructions on how to remain safe during your stay, it is easy to feel that nothing has changed from the delightful holidays we have had here in the past.”
Tracey and Ed, Tripadvisor
“The staff were all very friendly and their Covid procedures very clear and visible.”
“Every member of staff was exceedingly courteous and helpful and despite the pressures of COVID-19 demonstrated a high level of standards and professionalism
“A massive shout out needs to go to all staff in general, they all work very safely, make customers feel safe, and do absolutely everything with a smile and good grace.”
Beth Greenwood, Tripadvisor
“Staff were attentive and friendly; the hotel was spotlessly clean with excellent 'Covid-Safe' measures”
“There were excellent procedures in place including plenty of hand sanitising stations, screens at Reception, staff in the Restaurant and Lounge all wearing face coverings.”
Wendy B, Tripadvisor
“Nice food, warm, cosy pub, barmen were helpful and really friendly, covid processes followed really well, highly recommended!”
Sharron E, Tripadvisor
“Following covid-19 rules so felt comfortable enjoying a few pints in the bar.”
Ian M, Tripadvisor
“The staff were so helpful and made you welcome and good Covid precautions.”
Across our 6 Lake District Hotels we are committed to delivering a clean and safe environment and have created a 16-step safety and hygiene protocol to ensure our hotels are as clean and safe as possible. New cleaning and disinfection procedures, including the use of ozone generating machines*, increased attention to cleaning in communal spaces, protective equipment, and updated training for team members are included in the new steps. These steps describe specific processes and measures that are designed to make you feel confident when you visit our hotels.
To learn more, watch our video here and read our 16-steps below:
Inline with many Hotels across the U.K. that already use Ozone generating machines, we have decided to adopt their use as part of our ongoing commitment to our Guests, to ensure we are as hygienic and safe as possible.
We have worked closely with the suppliers to ensure that the Operation and safe use is in line with manufacturer guidelines and a full risk assessment has been completed.
Dedicated members of our housekeeping team will be fully trained in how to safely operate the machines, ensuring that they are only operated when it is safe to do so. Signage will be in place to notify others of when the machines are in use.
Ozone generators provide an efficient natural air cleaning, odour neutralizing and sterilizing system with automatic, rapid conversion of ozone residue to oxygen.
If your stay requires full payment at time of booking it will be non-refundable. However, if you wish to cancel your stay more than 48 hours before arrival, your pre-payment can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be transferred to another date.
If your stay requires a deposit, this will be non-refundable deposit and taken at the time of booking. However, if you wish to cancel your stay more than 48 hours before arrival, your deposit can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be transferred to another date.
If you wish to cancel your stay more than 48 hours before arrival, your deposit or pre-payment can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be refunded or transferred to another date.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified; or make alternative arrangements with Lake District Hotels; or cancel your reservation and receive a full refund of any monies which you have paid to Lake District Hotels in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons/parties in connection with your reservation)..
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking. We recommend you purchase travel insurance.
Any gift vouchers that are due to expire before 30th September 2020 will automatically be extended until 31st March 2021. You do not need to contact us to check this. Any vouchers for The Falls Spa will be extended accordingly to when we can once again take spa/pamper days.