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Covid-19 Safety



COVID-19 Safety

Latest Update – 24th November 2020

OUR DOORS WILL REOPEN FROM 10AM THURSDAY 3RD DECEMBER



Dear Guest,

We are delighted that we are able to reopen and welcome our valued guests back through our doors. Although things are a little different, we are confident you will feel safe and relaxed when you visit one of our hotels. Our employees have gone the extra mile to ensure that the safety and welfare of our guests is paramount as we continue to follow and apply the government guidelines with great care, going above and beyond where possible.

The feedback we have had from our guests regarding our covid procedures has been overwhelmingly positive, and you can find out how our guests felt when they visited our hotels by reading their testimonials below.

We look forward to welcoming you to one of our hotels soon.

Best wishes,
The Graves & Hope families

Please note: all Covid-19 policies are based on current UK government guidelines and are being constantly reviewed based on the latest advice. With that in mind, some of the information you receive at the time of booking may be out of date by the time you stay at the hotel. Please check back on our Covid-19 update page for the latest information for Lake District Hotels. The Loft nightclub, Casa’s Sports Bar and LB’s Pizza House remain closed for the time being.

Be sure to follow us on social media for the latest update





Covid Testimonials

The feedback we have had from our guests regarding our covid procedures has been overwhelmingly positive

Lodore Falls Hotel & Spa

Lodore Falls Hotel & Spa

Derwentwater

"The staff are phenomenal nothing is too much trouble. The food is delicious and the setting and spa are perfect. Felt really safe there as hand gel is everywhere and staff all had masks on"
Cath0508, Tripadvisor

"Staff were so friendly and helpful, our room looked as if it had recently been refurbished and staff sanitised each room before arrival, so felt very confident of cleanliness in this current covid crisis, very good indeed"
Molly261, Tripadvisor

"The restrictions due to covid were well managed and the hotel was immaculately clean with touch points being attended to regularly"
Katrina N, Tripadvisor

View hotel
Inn on the Lake

Inn on the Lake

Ullswater

“We have just had a wonderful four day stay, this was our first since the outbreak of COVID and I have to say we felt perfectly safe”
Margaret R, Tripadvisor

"“The hotel has all the proper guidelines in place for COVID and feels very safe and secure but maintains the lovely feel of a home from home”"
Isabella123, Tripadvisor

"“Just back from a fantastic two night stay. Felt very safe, excellent procedures put in place"
gayceChester, Tripadvisor

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Borrowdale Hotel

Borrowdale Hotel

Borrowdale

“Despite the difficult situation with COVID-19, the hotel staff went above and beyond to make it feel safe. There was hand sanitiser throughout all of the communal areas, and the staff were all masked.”
Ben, Tripadvisor

“The measures taken to social distance and protect against COVID-19 were impressive. I would recommend as good value for money and would go back again.
Ken L, Tripadvisor

“Staff members wore face masks, we were able to safely socially distance within the hotel, tables/seating in the restaurant were all socially distanced. Guests booked tables at specific times. I thought that was all done really well.”
bluestarphire, Tripadvisor

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Skiddaw Hotel

Skiddaw Hotel

Keswick

“There are friendly and clear instructions on how to remain safe during your stay, it is easy to feel that nothing has changed from the delightful holidays we have had here in the past.”
Tracey and Ed, Tripadvisor

“The staff were all very friendly and their Covid procedures very clear and visible.”
Alibirkett, Tripadvisor

“Every member of staff was exceedingly courteous and helpful and despite the pressures of COVID-19 demonstrated a high level of standards and professionalism
6HEATHFIELD, Tripadvisor

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Inn on the Square

Inn on the Square

Keswick

“A massive shout out needs to go to all staff in general, they all work very safely, make customers feel safe, and do absolutely everything with a smile and good grace.”
Beth Greenwood, Tripadvisor

“Staff were attentive and friendly; the hotel was spotlessly clean with excellent 'Covid-Safe' measures”
JessicaP, Tripadvisor

“There were excellent procedures in place including plenty of hand sanitising stations, screens at Reception, staff in the Restaurant and Lounge all wearing face coverings.”
Wendy B, Tripadvisor

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Kings Arms

Kings Arms Hotel

Keswick

“Nice food, warm, cosy pub, barmen were helpful and really friendly, covid processes followed really well, highly recommended!”
Sharron E, Tripadvisor

“Following covid-19 rules so felt comfortable enjoying a few pints in the bar.”
Ian M, Tripadvisor

“The staff were so helpful and made you welcome and good Covid precautions.”
gillyanan, Tripadvisor

View Hotel


Our COVID-19 Statement



Lake District Hotels Ltd. have always put the safety of its Guests and teams first. With regards to Covid-19; Owners, management and staff, working together as a team, will strive, at all times, to take all of the appropriate measures to reduce the risks from Covid-19 for our staff, guests and visitors to all of our hotels.

To do this, a Risk Assessment has been completed that both identifies the possible risks and then develops the controls needed to reduce the risk. The result of this Risk Assessment is that we have invested in various types of equipment and implemented a number of procedures into all of our sites to reduce the risk of infection and demonstrate to our Guests that we offer an environment that is safe.

The development of a Covid-19 team will meet each month to review our Policy and Procedures to ensure they are as effective as possible.

  • Investment in sanitizing stations and equipment, screens, PPE (personal protective equipment), signage and ozone generating machines.

  • Maintaining social distancing by reducing contact between the staff, and reducing contact between staff and guests as much as is practical.

  • Implementing procedures and protocols where social contact cannot be avoided by ensuring appropriate measures/barriers are introduced to reduce the risk of infection.

  • Ensuring that cleaning and sanitising is carried out on a regular basis, to the highest of standards in all areas of the site.

  • Ensuring, where appropriate, adequate and effective PPE is made available for staff.

  • By ensuring adequate facilities and materials for effective hand washing and hand sanitising are made available for staff and guest use in all areas of the hotels.

  • By ensuring the latest up to date information/guidance on Covid-19 from the UK Government is made readily available to all staff and guests.




16 Steps to Safety



Across our 6 Lake District Hotels we are committed to delivering a clean and safe environment and have created a 16-step safety and hygiene protocol to ensure our hotels are as clean and safe as possible. New cleaning and disinfection procedures, including the use of ozone generating machines*, increased attention to cleaning in communal spaces, protective equipment, and updated training for team members are included in the new steps. These steps describe specific processes and measures that are designed to make you feel confident when you visit our hotels.

To learn more, watch our video here and read our 16-steps below:

1. Social distancing

We are implementing social distancing measures throughout the hotel.

2. Increase cleaning and disinfecting

We are increasing cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items. Ozone generators will be used in public areas overnight.

3. Air circulation

We are ventilating public areas as much as possible to allow increased air circulation.

4. Sanitising stations

We are installing alcohol-based hand sanitising units in all public areas.

5. Protective barrier

We are installing protective screens in close contact areas.

6. Welcome Pack

We are providing clean and disinfected key cards and keys upon check-in, along with a pack of useful information. Reduce time checking-in at reception.

7. Express check-out

We are providing an express check-out process to minimise contact with team members

8. Methods of payment

We are only accepting cards. No cash please.

9. Bedroom Cleaning

We are deep cleaning after every stay including use of Ozone generating machine. Doors will be sealed with a sticker after it has been cleaned in preparation for the next arrival.

10. Linens

We are washing all linens at a temperature above 60°C for optimal disinfection.

11. Spa

We are introducing a number of safety procedures in the Falls Spa. Find out more

12. Restaurants & Bars

We are spacing tables apart to provide social distancing, table service only, regular cleaning and overnight sanitising using ozone generating machines. No breakfast buffets.

13. Food safety

We are adhering to the strict safety procedures while serving all food and beverages.

14. Team training

We are providing team members with comprehensive hygiene and prevention training programme.

15. Team member temperature checks

We are administering temperature checks for team members, when legally permitted or required.

16. Team member PPE

We are providing team members with personal protective equipment.



Use of Ozone Generating Machines



Inline with many Hotels across the U.K. that already use Ozone generating machines, we have decided to adopt their use as part of our ongoing commitment to our Guests, to ensure we are as hygienic and safe as possible.

We have worked closely with the suppliers to ensure that the Operation and safe use is in line with manufacturer guidelines and a full risk assessment has been completed.

Dedicated members of our housekeeping team will be fully trained in how to safely operate the machines, ensuring that they are only operated when it is safe to do so. Signage will be in place to notify others of when the machines are in use.

Ozone generators provide an efficient natural air cleaning, odour neutralizing and sterilizing system with automatic, rapid conversion of ozone residue to oxygen.



Food & Drink



Our restaurants, bars and lounges are open* with social distancing guidelines in place. Our hotel residents will be required to pre-book time slots for breakfast and dinner to ensure they get priority seating. Non-residents are welcome to drink and dine with us but is dependent on available tables. On arrival at any of our venues, please wait to be greeted by a member of staff who will be able to show you to your table.

Table reservations – to guarantee a table in any of our restaurants, we recommend that you pre-book by calling the hotel reception on the numbers which can be found here www.lakedistricthotels.net/eat-and-drink.

*Please note: The Loft nightclub, Casa’s Sports Bar and LB’s Pizza House remain closed for the time being.

  • Maximum of 6 guests per table (this is now a legal maximum and includes children and babies)

  • Cashless payments only please

  • Our waiting-on teams will be wearing face masks, and abide to a strict hand washing and sanitising regime instead of wearing gloves.

  • Your orders will be taken at your table once you are seated, please do not wait at the bar.

  • Our waiting team will serve your food and drink to your table.

  • Hand sanitiser is available throughout the hotel at key points, please make use of this as you enter the building.

  • Tables will be socially distanced or guests will be seated at every other table to ensure social distancing is in place.



Cancellation Policy



Advanced Purchase Pre-Payments

If your stay requires full payment at time of booking it will be non-refundable. However, if you wish to cancel your stay more than 48 hours before arrival, your pre-payment can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be transferred to another date.

Deposits

If your stay requires a deposit, this will be non-refundable deposit and taken at the time of booking. However, if you wish to cancel your stay more than 48 hours before arrival, your deposit can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be transferred to another date.

Cancellations

If you wish to cancel your stay more than 48 hours before arrival, your deposit or pre-payment can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be refunded or transferred to another date.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified; or make alternative arrangements with Lake District Hotels; or cancel your reservation and receive a full refund of any monies which you have paid to Lake District Hotels in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons/parties in connection with your reservation)..

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking. We recommend you purchase travel insurance.



The Falls Spa



We are delighted to reopen all of our thermal experiences as of 3rd October 2020. This includes all of our steam rooms and saunas, outdoor pool, heated loungers and sun loungers, ice fountain, Champagne Bar and mud rasul. We are also offering a selection of luxurious treatments to reset and relax your mind and body and to welcome you back to your favourite spa. Spa/pamper days for non-residents are not available to book for the time being but we welcome you to book a treatment.

Find out more



Gift Vouchers



Any gift vouchers that are due to expire before 30th September 2020 will automatically be extended until 31st March 2021. You do not need to contact us to check this. Any vouchers for The Falls Spa will be extended accordingly to when we can once again take spa/pamper days.



Weddings



We are in contact with all our couples who have weddings booked for the forseeable future.

Inn on the Lake and Lodore Falls Hotel & Spa are taking a small number of new bookings for midweek days in off peak months in 2021 and for all available dates in 2022 and onwards.

Get in touch

Reservations: 0800 840 1240
Email: reservations@lakedistricthotels.net

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