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Lodore Falls

Cookie and privacy policy

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Cookie and privacy policy

Lake District Hotels Ltd. respects your privacy and is committed to protecting the personal information that you share with us while browsing this website and during the booking process or purchasing a gift voucher. This includes all websites which belong to Lake District Hotels Ltd. Please read on to find out about the guidelines that we follow to ensure that the information you choose to share with us is private and safeguarded.



Cookies

We only use cookies to enable functional elements of our website, such as login sessions to restricted areas, use of the shopping cart, basket abandonment and online booking sessions. The cookies we send to your browser will only be active for the duration of the browsing session on our websites. We also use cookies for analytics, which tracks lots of individual unique visitors to our website, and allows us to gain access to information such as average length of time on site, most popular pages and so forth. These cookies do not require personal information about our guests such as email address, name or credit card information and they cannot be used to identify you as an individual.

What is personal information?

The term "Personal Information" refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address and email address.

Why is personal information collected?

Lake District Hotels Ltd. collects personal information for a hotel reservation, event or dining booking. We also collect data to improve the website experience our guests have and to improve and promote the service we offer. This is done by getting a better understanding of the types of people who visit the website in the first place. This information may be collected through use of an online survey (which would require your authentication), signing up to promotional emails, or cookies used to browse our website.

How do we store personal information?

Any personal information provided to Lake District Hotels Ltd. by its guests or other users is regarded as confidential.

1. Each hotel goes to great measures to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.

2. In order to serve you better we also store certain guest information in our Guest Reservation System, a secure customer database stored on a dedicated server. The stored information includes all the information required for making a reservation. We may also store certain information regarding your service preferences. When you make a reservation in the future, this information is used for that purpose only.

3. Lake District Hotels Ltd. maintains a secure database of email addresses from people who have requested to receive promotional emails from the group. This database is solely used by Lake District Hotels Ltd. and under no circumstances would the data be given to any third parties.

How do I revise my personal information?

You can update your email marketing preferences and unsubscribe from Lake District Hotels Ltd. marketing emails clicking the 'update your preferences' link which can be found at the bottom of each email. If you wish to revise or be removed from our reservations database and marketing communications completely please call us on 017687 87010 and speak to a member of our team.

How long is my personal information retained?

Your Personal Information will be stored for the period of time required by law in the jurisdiction of any hotel holding the information. It may be stored indefinitely by Lake District Hotels Ltd. as long as there is a business purpose for doing and you have allowed us to do so.

Who else can see your personal data?

We share your data with our reservations system provider, our email marketing provider and the mailing house we use for direct mail marketing. The reservations system we use (Rezlynx) is provided by Guestline Limited (Guestline). Details of Guestline's policies can be found at https://www.guestline.com/contact/legal.html. We use Pure360 for our email marketing. Details of their policy can be found at https://www.pure360.com/privacy/. We use Cumbria Mailing for our direct mail marketing, they have strict rules regarding data and a copy of their Privacy Policy is available by contacting them directly - cumbria@globalnet.co.uk.

General browsing

You can browse Lake District Hotels Ltd.’s websites without giving us any information about yourself. This means that, unless you voluntarily and knowingly provide us with personal data, we will not know your name, your e-mail address, or any other information identifiable to you. Some cookies will be stored during your visit but this does not contain any of the above data.

IP addresses

Computers, which browse the Internet, are given an IP Address that identifies them throughout their browsing session. When you browse our website, our servers log an entry for each page you visit with your IP Address. We use IP Addresses to gather anonymous information about which pages of our site are most popular, most frequently visited, etc. However, we do not use IP Addresses to attempt to gather any personal information about our visitors.

How do you use social media?

We like to encourage our visitors to share interesting information from our website with their friends through social media by clicking on ‘share’ buttons. Scripts have been provided by social networks for Lake District Hotels Ltd. to connect this information to your personal social network profile. Lake District Hotels Ltd. cannot obtain any personal information from your social network however in some instances the social networking sites will record your activity. This is out of the control of Lake District Hotels Ltd. and you should check the policies belonging to those social networks to find out what information they are collection and sharing.

How will I know if there are any changes to this policy?

If we decide to make significant changes to our Privacy Policy, we will post those changes on this page.

Gender Pay Gap Report

Calculated in accordance with The Equality Act 2010 (Gender Pay Gap Information) Regulations. View our report.

What laws apply to this policy?

Lake District Hotels Ltd. is a UK business which operates only within the UK and must comply with UK laws. Lake District Hotels Ltd. therefore must comply to The European Privacy Directive (2002). This is primarily concerned with the protection of privacy in electronic communications, for both individuals and organisations – even when the information being collected is not personally identifiable. It covers all electronic communication, which includes the internet.

Lake District Hotels Ltd. may disclose personal information without your permission when required by law, or in the good faith belief that such action is necessary to protect against harmful activities to Lake District Hotels Ltd.’s guests, visitors, associates, or property (including this website.)

To whom do I direct questions or concerns regarding this policy?

Questions or concerns regarding this privacy policy should be directed to the Marketing Manager by emailing marketing@lakedistricthotels.net

COOKIE POLICY

What is a cookie?

A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

Necessary Cookies

When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

Optional Cookies

Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.

Cookies can be “First Party”, i.e. set by us, or “Third Party”, i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

Changing your preferences

You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.

The Cookies we use on our website

Necessary Cookies

Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered. We use the following necessary cookies:

Cookie Name Purpose Controller Further information
__cf_bm This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. podbean.com Expires 1 day from set/update.
AI_buffer Used by our online booking engine, Used in con text w ith th e "AI_sen tB u ffer" in order to limit th e n umber of data-server-u pdates (Azu re). Th is s yn ergy also allow s th e w ebsite to detect an y du plicate data-server-u pdates. tag.guestline.net Expires 29 days
__stripe_mid This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. lakedistricthotels.net and innonthesquare.co.uk 1 year
__stripe_mid This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. lakedistricthotels.net and innonthesquare.co.uk 1 year
__stripe_sid This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information. lakedistricthotels.net and innonthesquare.co.uk 1 day
_abck Used to detect and defend against replay-cookie-attacks – The cookie is necessary for the security and integrity of the website. lakedistricthotels.net and innonthesquare.co.uk 1 year
_ok Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. Expires when browser is closed
AWSELBCORS Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. podbean.com 1 day
bm_sz Used in context with the website’s BotManager. The BotManager detects, categorizes and compiles reports on potential bots trying to access the website. list-manage.com 1 day
m Determines the device used to access the website. This allows the website to be formatted accordingly.
m.stripe.com
2 years
olfsk This cookie is necessary for the login function on the website. lakedistricthotels.net and innonthesquare.co.uk 2 years
PHPSESSID Preserves user session state across page requests. lakedistricthotels.net and innonthesquare.co.uk Expires when browser is closed
_okbk Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. lakedistricthotels.net and innonthesquare.co.uk Expires when browser is closed
_okck Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. 1 day
_okcs Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. Expires when browser is closed
_okdetect Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. Expires when browser is closed
_oklv Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. Expires when browser is closed

Optional Cookies

We and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.

We need to obtain your consent to use certain Optional cookies; this is by way of our pop-up notice. As set out in this policy, you can change your preference at any time.

Analytical

Our analytical cookies are anonymised and therefore do not process your personal data. If you would still prefer to turn these cookies off, you can do so via our cookie pop-up banner on the landing page of our website.

We use analytical cookies to enable us to count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We would like to use the following optional analytical cookies:

smagging
Cookie Name Purpose Controller Further information
_at.hist.# Used by the social sharing platform AddThis to store the user’s usage history of the AddThis sharing widget podbean.com Expires 1 day from set/update.
_dc_gtm_UA-# Used by Google Tag Manager to control the loading of a Google Analytics script tag. lakedistricthotels.net and innonthesquare.co.uk 1 day
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. lakedistricthotels.net and innonthesquare.co.uk 2 years
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. lakedistricthotels.net and innonthesquare.co.uk 1 day
collect Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. google-analytics.com Expires when browser is closed
hblid Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. another.place 2 years
History.store Contains an visitor ID – This is used to track visitors’ navigation and interaction on the website for internal website-optimization. another.place Expires when browser is closed
personalization_id This cookie is set by Twitter – The cookie allows the visitor to share content from the website onto their Twitter profile. twitter.com 2 years
sessionPageNumbers Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. e.issuu.com Expires when browser is closed
sessionStartTime Determines when the visitor last visited the different subpages on the website, as well as sets a timestamp for when the session started. e.issuu.com Expires when browser is closed
wcsid Allows the website to recognise the visitor, in order to optimize the chat-box functionality. another.place Expires when browser is closed
_clck Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_clsk Connects multiple page views by a user into a single Clarity session recording.
CLID Identifies the first-time Clarity saw this user on any site using Clarity.
ANONCHK Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn’t use ANID and so this is always set to 0.
MR Indicates whether to refresh MUID.
MUID Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
SM Used in synchronizing the MUID across Microsoft domains.

Marketing

We and third parties want to display adverts that we think are relevant to you. In order to do so we need your consent to use advertising cookies. Even if you do not accept our advertising cookies, where you have accepted advertising cookies on another website they may remain active on our website.

We use social media cookies to allow you to share our website (or parts of it) on social media.These cookies are likely to be analytical/performance cookies or targeting cookies but are controlled by the marketing cookie function on our cookie tool. Please note that our social media partners may also use cookies over which we have no control and if you have consented to the use of those cookies elsewhere, as they are on your device without your consent, those cookies will be active. We cannot prevent this. To control the use of these cookies, you will need to contact the controller of that cookie.

We use the following advertising cookies:

Cookie Name Purpose Controller Further information
_at.cww Used by the social sharing platform AddThis podbean.com Expires 1 day from set/update.
_fbp This cookie is set by Facebook via their pixel tracking tool as part of their embedded services on our website. another.place 3 months
_gcl_au Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. another.place 3 months
_uetsid Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. another.place 1 day
_uetsid_exp Contains the expiry-date for the cookie with corresponding name. another.place Persistent
_uetvid Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. another.place 16 days
_uetvid_exp Contains the expiry-date for the cookie with corresponding name. another.place Persistent
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. another.place Session
at-lojson-cache-# Used by the social sharing platform AddThis podbean.com Persistent
at-rand Used by the social sharing platform AddThis podbean.com Persistent
fr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. facebook.com 3 months
i/adsct The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content. t.co Session
IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. doubleclick.net 1 year
iutk Recognises the user’s device and what Issuu documents have been read. issuu.com 179 days
loc Geolocation, which is used to help providers determine how users who share information with each other are geographically located (state level). addthis.com 13 months
mc Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. quantserve.com 13 months
MUID Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. bing.com 1 year
pagead/1p-user-list/# Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. google.com 6 months
pagead/landing Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. doubleclick.net Session
RUL Used by DoubleClick to determine whether website advertisement has been properly displayed – This is done to make their marketing efforts more efficient. doubleclick.net 1 year
test_cookie Used to check if the user’s browser supports cookies. doubleclick.net 1 day
tr Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. facebook.com Session
uvc Registers the user’s sharing of content via social media. addthis.com 13 months
xtc Detects how often the social sharing service, AddThis, encounters the same user. addthis.com 13 months

Last updated: September 2022


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