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Lodore Falls

Terms and Conditions

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From award-winning restaurants to delicious pub grub we have something for everyone.

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Terms and Conditions

The terms and conditions detailed below apply to all bookings at www.lakedistricthotels.net, www.innonthesquare.co.uk or via the individual hotel websites or individual hotel by telephone. When you make a booking, your contract (which shall included these terms and conditions) will be with Lake District Hotels Ltd, Armathwaite Hall, Bassenthwaite, Keswick, Cumbria, CA12 4RE. Reg in England no: 1697263. (Referred to in these terms and conditions as Lake District Hotels).



Rack rates

Rack rates require a valid credit or debit card number to secure the reservation at the time of booking. Cancellations or amendments must be made more than 48 hours prior to arrival to avoid fees. Cancellations less than 48 hours prior to arrival will be charged 100% of the total cost. All pre-payments towards any reservation are non-refundable and non-transferable.




Flexible rates

Flexible rates require a valid credit or debit card number to secure the reservation at the time of booking. Cancellations or amendments must be made more than 7 days prior to arrival to avoid fees. Cancellations less than 7 days prior to arrival will be charged 100% of the total cost. All pre-payments towards any reservation are non-refundable and non-transferable.




Advanced Purchase Pre-Payments

Advance Purchase rates require full non-refundable, non-transferable payment at time of booking. Amendments are not possible. Any cancellations will be charged at 100% of the total cost.




Deposits

If your stay requires a deposit, this will require a non-refundable, non-transferable deposit of £50.00 per person at the time of booking. One date change can be made, and must be made more than 7 days prior to arrival (please note, date changes will be subject to the rates available on the new dates selected). Cancellations more than 7 days prior to arrival will incur a loss of any deposit paid. For cancellations less than 7 days prior to arrival or in the case of non-arrival, you will be charged 100% of the total cost.




Cancellations

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified; or make alternative arrangements with Lake District Hotels; or cancel your reservation and receive a full refund of any monies which you have paid to Lake District Hotels in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons/parties in connection with your reservation).

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking. We recommend you purchase travel insurance.




Prior to Arrival / Pre-Authorisation

We require pre-authorisation of your credit or debit card to cover any outstanding costs during your stay, plus £50 to cover any extras you may want to spend in the hotel. 48 hours prior to arrival, you will receive a secure link via email from the hotel to process this pre-authorisation. Should your bill go over the authorisation amount, you will be asked to provide further authorisation or pay for additional items at the time of purchase.




Check-out / Final Payment

Your bill will be placed under your bedroom door overnight. Should you have any queries regarding charges on your account, Reception can be contacted by telephone from your bedroom on the morning of your departure. On check-out, the pre-authorisation transaction processed prior to arrival will be completed as a sale for the final amount of your bill. Any remaining funds will be released automatically; please note this could take up to 5 days to appear as returned funds in your account. If you require a VAT receipt for your stay, please ask Reception and this will be emailed to you.




On Arrival

Guests are required to show a photo identification and credit card upon check-in.




Packages

While some of our breaks may include activities, please be aware that Lake District Hotels accepts no liability for any injury, loss, damage, or inconvenience that may occur during your stay. Guests willingly assume all risks and responsibilities associated with their participation in the provided activities and amenities. It is advisable for guests to exercise caution accordingly.




Pricing

All prices are per room in £’s (unless otherwise stated). All prices include VAT at the current prevailing rate. Prices are subject to change without notice; we reserve the right to alter your rate should a mistake be identified.

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. What the price includes: website prices include double/twin bedroom, single room for single guests, colour TV, direct dial telephone and en suite bathroom. Meals as outlined in the rate details.

Prices shown on-line are not valid in conjunction with any other offer and until you receive your confirmation number are subject to change without prior notice.

Best Rate Guarantee. We always offer the best rates if you book direct. You will not find a cheaper B&B rate anywhere else. We sometimes offer special dinner, bed and breakfast deals with a third party, but there will always be a B&B or other offer available which matches or is cheaper than that rate.




Accommodation Offers

From time to time Lake District Hotels Ltd will offer special accommodation rates. The offers are subject to availability, cannot be used in conjunction with any other offer and are limited to stays within a specific date range. All accommodation offers are only available on new bookings and on a very limited amount of bedrooms.




Money Back Guarantee

We guarantee the best bed & breakfast rate, when you book directly with the Lake District Hotels. If you find a better rate on the day of booking on any of our affiliate partner’s websites, (proof must be supplied by you) we will refund the difference upon prior agreement with our central reservations office. Telephone 0330 0564 880




Gift Vouchers

Lake District Hotels gift vouchers should be presented to reception on arrival at the hotel. Maximum value of £1000 of gift vouchers can be used per booking. Gift vouchers cannot be used to pay for weddings or corporate functions. All vouchers are valid as stated on the voucher and need to be redeemed in a single transaction. Vouchers cannot be exchanged for cash and are non-transferable. No refund of money will be made once voucher has been purchased. No photocopies will be accepted.

You may choose to collect your vouchers from a hotel, postal delivery or email. We use Royal Mail to deliver your voucher. Please note that postage costs are not included in the voucher prices. Any postage costs are advised during the purchase process. If you need to send internationally there will be an additional cost and you must order via telephone.

Please allow 48 hours for us to process all gift voucher orders. If you haven't received your voucher within 5 working days call us on 0330 0564 880.




Availability

Availability of rooms at the rates shown online may be limited and/or restricted to certain periods. During major sporting events, social events, conferences and exhibitions, the same rates may not be available.




Single Guests

Some of the hotels have a limited number single rooms available. Certain hotels will accept single occupancy in double/twin rooms at a surcharge please contact the hotel directly.




Children

Children ages 2-15 sharing a room with 2 full paying adults will be charged a maximum of £25.00 per child per night. This rate includes breakfast. All children’s evening meals are charged as taken from either the children’s menu or the restaurant menu. Family suites are available in certain hotels, please contact the hotel directly.




Dogs

All of our hotels are able to accommodate dogs, at the manager’s discretion, at an extra charge. Dogs should be kept on a lead in the public areas of the hotel. You are responsible for your dog at all times. Always clean up after your dog in and around the hotel grounds. Dogs are not permitted on any furniture in your room or in the hotel lounges. Dogs must not be left alone in your room if you are not in the hotel. Please use the ‘dog in room’ hanger provided in your room, so our teams are aware and will not enter. Dogs are not permitted in our restaurants and some bar/lounge areas. If you do wish to dine with your dog, we have designated dog-friendly areas in the hotels where you can do this. Please ask the Manager or the Reception Team for more information. Dog towels are available at the reception for muddy paws after a wet walk. We reserve the rights to terminate your stay with immediate effect and with no refunds for any prepaid accommodation if we find your dog is ill behaved and upsetting other guests and staff. Dog Friendly Guide




Car Parking

Car parking is free in most of the hotels but has a small daily cost at the Skiddaw Hotel, Inn on the Square and Kings Arms Hotel. For further information on parking availability and charges, please call the hotel direct. Please note guests using the car parks do so at their own risk. The management do not accept liability for damage to, or theft of motor vehicles or their contents.




Checking In and Out & Arrival and Departure

Hotel rooms are normally available from 3:00pm on the day of arrival. Rooms must be vacated by 11:00am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. For certain of our hotels, these times may differ. Please ask for details of the arrival and departure times when making your booking.




Meal Arrangements

Those rates which include breakfast offer a full traditional or continental breakfast with tea or coffee. Those rates which include dinner offer a choice from the hotel’s table d’hôte menu. Where a hotel does not offer a table d’hôte menu, an allowance (which varies from hotel to hotel) is allocated towards dining from the à la carte menu. There is no refund for meals which are not taken by guests.




Damages

Any damage incurred by you or your party during your visit or stay in the hotel is chargeable.

Malicious or irresponsible behaviour which causes unnecessary damage to hotel property will be charged accordingly. A £100 cleaning fee will be charged in non-standard circumstances, as well as covering the costs of employee housekeeping and maintenance wages for the extra time required to clean and repair. Damaged fabrics, textiles and tangible items will be charged individually in order to replace them. Professional cleaning services may also be required and will be charged back to the guest. If the bedroom is taken out of service, a charge for loss of revenue will also be charged.

Guests will be notified of the charges, and said charges will be applied to the credit card which was used to pay for the bedroom. Further charges may apply if any additional complications arise which are directly linked to the damage caused.




Missing or stolen items

If any items are missing from your room or visit we will charge accordingly.

Guests will be notified of the charges, and said charges will be applied to the credit card which was used to pay for the bedroom. Further charges may apply if any additional complications arise which are directly linked to the missing item.




Skiddaw Dining Club

A 10% discount at Brasserie 31 is exclusively valid every Tuesday AND Wednesday when individuals spend a minimum of £35 per person on food OR for special foodie events with set prices for both members and non-members. The 10% discount is applicable to food only, and drinks are not included in the minimum spend of £35 per person. The discount is not valid on any bank holiday dates. To receive 10% discount, members must present their membership card when settling the bill. 10% discount on Tuesday and Wednesday is ONLY valid in Brasserie 31 and cannot be redeemed when dining in the Conservatory.

By enrolling in the Skiddaw Dining Club, members agree to receive marketing emails, with the option to opt-out at any time, although opting out will result in membership termination. Each membership card is assigned a unique number corresponding to the individual cardholder. The Skiddaw Dining Club membership is non-transferable and can only be used by the person to whom the card was issued. The membership card is the property of Lake District Hotels, who retain the right to decline issue or withdraw membership at any time.

Lake District Hotels reserve the right to modify or amend the conditions of the Skiddaw Dining Club or terminate the scheme without prior notice. All Skiddaw Dining Club participants must be 18 years or older. Membership cards are to be collected from the Skiddaw Hotel reception desk. Special dining events may have additional conditions beyond those outlined here. Benefits of the Skiddaw Dining Club cannot be combined with any other offers.

Free birthday drink vouchers will be issued via email and expire after 30 days. Birthday drink is a choice of a glass of prosecco or a pint of beer. The Skiddaw Hotel reserve the right to cancel any dining events if minimum numbers are not met.

Dining Club discounts are not valid for any hotel residents who have booked a Dinner, Bed & Breakfast package, even if said guests are members of the Skiddaw Dining Club. Valid discounts can be redeemed by Bed & Breakfast guests so long as they are members of the Skiddaw Dining Club as per our terms.




Spa

All treatments are subject to availability. We have a 7-day cancellation policy. Any cancellations made 7 days prior to arrival will not receive a refund. If cancelling before the 7 days prior to arrival, we can place the monies on hold to be used within the next 6 months. Any cancellations must be made in writing to spa.reservations@lakedistricthotels.net.

There is an age requirement of 18 yrs to use the spa.




Booking Information

Book on-line at www.lakedistricthotels.net. Due to the nature of some of our products, not all of them are available online. Please contact hotels direct for more details.




Special Requirements

Please advise the hotel of any special dietary needs or other requirements, including mobility issues, you may have prior to arrival.




Special Requests

Whilst every effort is made to fulfil special requests (including, but not limited to, room numbers, locations or views, and extended check-in and check-out times), unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract. Special requests will only be able to be confirmed to you on arrival at the hotel.




Special Occasions

Our hotels are the perfect place for you to celebrate your special occasion such as weddings, birthdays and much more. We have dedicated Sales and Wedding teams and its paramount you make your special occasion reservation through these dedicated teams. Our dedicated teams will ensure your plans run smoothly and seamlessly and do not conflict with any other special occasion taking place at the hotel. We reserve the right to cancel any reservation which conflicts with hotel operations should we be unaware of your plans and deem them to be conflicting with our planned business.




Complaints or Comments

Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that all reasonable efforts can be made to resolve the situation at the time. Problems which cannot be resolved there and then should be notified in writing to The Hotel Manager.




Third party suppliers

Elements of your break may include service supplied by third parties (for example entrance to activities, mountain bike hire etc). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide. You should consult any third party Terms and Conditions soon after making a booking if your break includes such items.




Accuracy of Details

While we have tried to ensure that all information about the Hotels, facilities, attractions and events are accurate we cannot accept responsibility if this is not the case. Please do remember that facilities may alter from time to time and Lake District Hotels cannot be held responsible for any changes that occur or any errors or omissions in respect of the information. Liability is therefore excluded for any loss of expense incurred further to reliance upon such information.




Privacy Policy and Security

Your privacy and security is important to Lake District Hotels when visiting our Site. Lake District Hotels will not loan, rent or sell your personal details to any third parties without your prior consent and will comply with all data protection legislation in force from time to time with regard to the treatment of any data it collects using the website.




General Information

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. Lake District Hotels shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, war, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful.

These Terms and Conditions are subject to English Law and any dispute in relation to them shall be subject to the exclusive jurisdiction of the English Courts.

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